Privacy Policy

1. Data Controller & Contact

Tracy Infotech determines the purposes and means of processing personal information provided through our website or in connection with our Services.

2. Information We May Collect

We collect only information reasonably necessary to deliver our Services, which may include:

• Contact details such as name, email address, phone number, and company information.
• Business and technical information relevant to your IT infrastructure or consulting request.
• Project-related documentation, communications, and engagement records.
• Technical data such as IP address, browser type, and usage logs for security purposes.

3. Sources of Information

Information is primarily provided directly by you. In certain cases, we may receive relevant data from authorised representatives, project stakeholders, or third-party service providers involved in the engagement.

4. Legal Basis for Processing

We process information under one or more of the following lawful bases:

• Performance of a contract when delivering Services you request.
• Legitimate interests in managing projects, ensuring cybersecurity, and improving service quality.
• Compliance with applicable legal or regulatory obligations.
• Consent where required for optional communications or tools.

5. How We Use Information

Information is used to:

• Provide IT consulting and advisory Services.
• Communicate regarding engagements and project updates.
• Prepare proposals, reports, and technical documentation.
• Maintain system security and prevent misuse.
• Improve internal methodologies and service delivery.

6. Data Sharing & Third Parties

Access to information is restricted to authorised personnel and trusted service providers (e.g., secure cloud hosting, collaboration platforms, payment processors) strictly for purposes necessary to deliver the Services.

We do not sell personal data. Where international data transfers occur, appropriate safeguards are applied in accordance with applicable data protection laws.

7. Data Retention

We retain information only as long as necessary for the purpose for which it was collected, including contractual, legal, and compliance obligations. When no longer required, data is securely deleted or anonymised.

8. Security Measures

Tracy Infotech implements reasonable technical and organisational safeguards to protect information against unauthorised access, alteration, disclosure, or destruction. Security measures are reviewed periodically and updated as appropriate.

9. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data. You may also object to certain processing activities or request data portability where applicable.

Requests may be submitted via the contact details listed above.

10. Cookies & Website Tools

Our website may use essential cookies for functionality and security. Where analytics or optional tools are implemented, appropriate notice and consent mechanisms will be provided in accordance with applicable requirements.

11. Third-Party Links

Our website may contain links to external platforms (for example, payment or cloud service providers). We are not responsible for the privacy practices of third-party websites, and we encourage reviewing their respective privacy notices.

12. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in our Services, technologies, or regulatory requirements. The latest version will always apply to information processed going forward.